FAQs

How can I contact Smilani?

You can email us at info@smilani.com where our customer service team will be happy to help you with whatever you need!

While we usually respond to all emails within 36 hours, please allow up to 2 working days to receive a reply!

If you are missing your order confirmation email, please check your spam email folder.

Please track your order using our tracking page.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in your local currency, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I return an item?

  • Visit our Returns and Exchanges page: Go to the Returns and Exchanges section of our website. There, you will find detailed guidelines about our return policies.
  • Check the return eligibility: Review the rules to ensure your item qualifies for a return.
  • Contact us: If your item is eligible for a return, please send us an email at info@smilani.com with your order details, and we’ll assist you further.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.